Cannot install Setup Support Files

Iâ'm unable to complete the first step of the install. For some reason the
Setup Support Files do not finish installing. When proceeding to the next
step I get a â'Microsoft SQL Server 2000 Reporting Services Setup was unable
to install on your computerâ'. â'Microsoft SQL Server 2000 Reporting Services
Setup encountered a problem and has rolled backâ'. I cannot get any further
than this. When I try the installer again it trys to install the Setup
Sopport Files again...
I am installing on Win2K Server SP4, recently rebuilt.
Below are the last few lines of the log file - it seems to be an issue with
finding the "InstalledInstances"? Any and all help much appreciated.
Cheers,
Nick
<EndFunc Name='UpdateComponents' Return='0' GetLastError='0'>
<Func Name='DwLaunchMsiExec'>
<Func Name='PerformDetections'>
0
Failed to find property in cache: InstalledInstances
Failed to perform discovery on machine: SYD123456
HRESULT: 2147749904
<EndFunc Name='PerformDetections' Return='2' GetLastError='183'>
<Func Name='FSetupLogging'>
<Func Name='CreateSetupLogCabs'>
Creating Setup Logs Cab "C:\Program Files\Microsoft SQL Server\80\RS Setup
Bootstrap\LOG\RSStp_.cab"Hi Nick,
I ran the same problem but only on one machine among 2 servers and 3
developers. Did you ever find answer (reason) for this and did you find a way
how to fix it? I did try to uninstall and reinstall SQL server but it doesn't
help.
Regards,
Nisad.
"NickB" wrote:
> Iâ'm unable to complete the first step of the install. For some reason the
> Setup Support Files do not finish installing. When proceeding to the next
> step I get a â'Microsoft SQL Server 2000 Reporting Services Setup was unable
> to install on your computerâ'. â'Microsoft SQL Server 2000 Reporting Services
> Setup encountered a problem and has rolled backâ'. I cannot get any further
> than this. When I try the installer again it trys to install the Setup
> Sopport Files again...
> I am installing on Win2K Server SP4, recently rebuilt.
> Below are the last few lines of the log file - it seems to be an issue with
> finding the "InstalledInstances"? Any and all help much appreciated.
> Cheers,
> Nick
> <EndFunc Name='UpdateComponents' Return='0' GetLastError='0'>
> <Func Name='DwLaunchMsiExec'>
> <Func Name='PerformDetections'>
> 0
> Failed to find property in cache: InstalledInstances
> Failed to perform discovery on machine: SYD123456
> HRESULT: 2147749904
> <EndFunc Name='PerformDetections' Return='2' GetLastError='183'>
> <Func Name='FSetupLogging'>
> <Func Name='CreateSetupLogCabs'>
> Creating Setup Logs Cab "C:\Program Files\Microsoft SQL Server\80\RS Setup
> Bootstrap\LOG\RSStp_.cab"
>|||Hi Nisad,
I did speak to MS support about it but between us we were unable to come up
with an answer within the timeframe my client required. Because we were
installing RS on a test box we decided to simply rebuild it in the hope that
would fix things. After that we had no problems doing the install.
Unfortunately we were none the wiser about what caused the issue.
Sorry...no real answer to the problem. Good luck.
Cheers,
Nick
"Nisad" wrote:
> Hi Nick,
> I ran the same problem but only on one machine among 2 servers and 3
> developers. Did you ever find answer (reason) for this and did you find a way
> how to fix it? I did try to uninstall and reinstall SQL server but it doesn't
> help.
> Regards,
> Nisad.
> "NickB" wrote:
> >
> > Iâ'm unable to complete the first step of the install. For some reason the
> > Setup Support Files do not finish installing. When proceeding to the next
> > step I get a â'Microsoft SQL Server 2000 Reporting Services Setup was unable
> > to install on your computerâ'. â'Microsoft SQL Server 2000 Reporting Services
> > Setup encountered a problem and has rolled backâ'. I cannot get any further
> > than this. When I try the installer again it trys to install the Setup
> > Sopport Files again...
> >
> > I am installing on Win2K Server SP4, recently rebuilt.
> >
> > Below are the last few lines of the log file - it seems to be an issue with
> > finding the "InstalledInstances"? Any and all help much appreciated.
> >
> > Cheers,
> > Nick
> >
> > <EndFunc Name='UpdateComponents' Return='0' GetLastError='0'>
> > <Func Name='DwLaunchMsiExec'>
> > <Func Name='PerformDetections'>
> > 0
> > Failed to find property in cache: InstalledInstances
> > Failed to perform discovery on machine: SYD123456
> > HRESULT: 2147749904
> > <EndFunc Name='PerformDetections' Return='2' GetLastError='183'>
> > <Func Name='FSetupLogging'>
> > <Func Name='CreateSetupLogCabs'>
> > Creating Setup Logs Cab "C:\Program Files\Microsoft SQL Server\80\RS Setup
> > Bootstrap\LOG\RSStp_.cab"
> >